Sunday, May 25, 2014

RISK. Does IT or specialized team rule it?

RISK in organization is a matter that should be take as part of their business. "life is so risky that we will die by sure". So businesses have to consider that vector depending on the market, industry where the "Bizz" is perform.

But what are those RISKs?
- Technological
- War, Terrorism, crime
- Environmental & Natural
- Competition
- Talent
- Economics &  Financial
- Compliance 
- Health & Safety ( Biological, Diseases,..)
- Political & social and many others......

All of those have to be consider by the "C " level and find out the feasibility of occurrence to the business and then take the action that can avoid, mitigate, traslate or accept (or walkaway from) as part of the business OPEration.

At this point exist several techniques to set what , when, where, who, why,  could arise the events. But who should be the responsible for find them?

Up today most of the IT organizations have learnt that they most be prepare for any downtime (connectivity, processing or storage ) even if a generator set or cooling system is down they have the DRPs to solve such situation.

But,what happen when a production/distribution/sales  issues takes down the business? machinery short circuit, snow season, customer bankruptcy, suppliers shortcuts, CEO's death, HQ, fire or,....etc.
All of those situation have to be addressed in a Business Continuity Administration scheme, where the Business Continuity Plan takes the place when something goes wrong. But those tools start in the very first premise. The RISK.

A Business Impact Analysis pop up which of those treats have to be consider as priority to address, reduce, mitigate or simple accept.  The initial tool to get this is the RISK analysis where each one of those mentioned before will show the features that can bring them into the scene of a potential trouble for the organization.

So the question remains. Who must perform, prepare & deliver the possible solutions with these studies for the C level?

Please share your ideas, what do you think?

Roberto Sanchez, RCDD

Monday, May 19, 2014

How to make a presentation to a customer? it applies for DC´s -or any- project.

Last week I have been involved in a project where the end customer has VERY clearly what they want to have in its DC, but the DESign team have had a gap in their skills to present the systems designs (ARCHitecture, ENErgy, COOLing, SAFEty, SECurity; ITT).


It is not a matter of technical skills neither language (math, physics) but more goes in understanding deeply the OPRs (Owner´s ¨Project Requirements) and that is a lack of developing project skills of course but mainly thinking in organization customer´s business needs instead of TECHNICAL formulas, software results, drawings and so on.

It is a matter of thinking in the needs of our customer instead ours; why ? of course in some point we have to sell our services or goods , so we try that those fit inside the customers´needs but sometime a free cooling solution, or a modular UPS, or a trunk communication cabling or raised flooring are NOT the solution for such project.
Here I always suggest that before a salesman come into the Conceptual design team a clear understanding of the OPRs must be done by all the incumbents in the group. If you can get this simple knowledge you will have walked half of the distance to get a successful project accomplishment.

Then each DESigner can go trough drawing, calculating and specifying the alternatives that have to be evaluated to solve the challenge for the project. That will be moment to include the salesmen into the arena.

After that stage the final decision must go versus the OPRs  and the total performance of the facility : PUE, energy billing, data speed rate, security, safety, cooling, availability, sustainability, business continuity management, and......all others that our customers is prioritizing -budget included-

Or what do you think?

roberto sanchez, RCDD

Tuesday, May 13, 2014

IoT How Internet of Things will (is) impacting data centres?

Today a new acronym is running from place to place "IoT"   -Internet of Things- but what does it mean? if you go to "techopedia ( -
The Internet of Things (IoT) is a computing concept that describes a future where everyday physical objects will be connected to the Internet and be able to identify themselves to other devices. The term is closely identified with RFID as the method of communication, although it also may include other sensor technologies, wireless technologies or QR codes.

Just a "buzz word"  or a trend that can rock our lives (not only in DCs´ industry /market?

Automatically , where all of those info will be managed .(process-storage connect)?; yes indeed in Data Centres.!!

Cloud Computing, Mobile gadgets, Automated cars, white goods, food, and almost everything in the NEAR future will turn our environment quite different from that we use to know. -believe it or not!-

So our industry will (is) push to have new ideas to be more flexible, modular, fast , reliable, to fulfill this kind of challenge.

OPErators will demand a short deployment to get on the marketing & sales requirements that markets / consumers will need. So all of us will have to make up new ways to solve such growth.
So solutions like  facilities "Modularization" will be a way to fulfill such needs, not only a full facility but even a cabinet or rack. 

If you agree with me all of us have to keep (or start) thinking in terms of business -not only  DC / mission critical facilities bizz- of "THINGS"

or what do you think?

roberto sanchez, RCDD

Wednesday, May 7, 2014

COMPLIANCE or can we assure that we do the RIGTH thing?

Compliance is a broad concept it is not a software neither a check list but also includes those tools.

What do you have to consider to comply COMPLIANCE?
Who is responsible to comply COMPLIANCE?
When do you (your organization) to comply COMPLIANCE?
Where do you (your organization) to comply?
How can we comply?

 COMPLIANCE  is an attitude to do what we have to, always- ALWAYS?
Yes, it is optional to comply but when you start you can not drop and say (as when we were children) "... I do not want to play anymore...."

Policies, Codes, Standards, law, constitution have been design to COMPLY even if we do not like them. Is the way that society has a reference to keep running in the best way and organizations too.

So at this moment ISO is trying to set a Technical Committee to deal with this issue (as they have done with Governance & Risk)  so an Scheme for GRC is in motion -at least internationally-

Do you think that each country should draw its own documents (codes / standards)?

roberto sanchez, RCDD