Wednesday, January 30, 2013

DCs'2013. Trend. 10. PROFESSIONALS

The century has today more than one decade in the time of  Y2K our worries were to avoid the "world stand still" because the software algorithms in the clocking, there were NO smartphones, Roberts became the first female actress to join Hollywood's elite $20 million-a-movie, and so many more issues. There were no ON line colleges'  courses.
Then an IT technician, manager, director , CIO had the main objective to mantain the telecomm network  running to accomplish the organization business. Knowledge, experience were get from college and in the day to day basis. All you need to learn were in the equipment manuals, sales presentation, Interop conferences, and organizations trainings.

Then 9/11 past and everything change in few days, security, safety, cooling, energy, IT transport systems and more. Governance, Risk Compliance were the key of the OPERations and all that we have learnt before was question if it must goes or change to fulfill organization business needs.

In this timeframe  a lot of news papers, bookstores  have gone from business. Why?  they could not understand  that enviroment was changing so rapidly that they need new or refurbish   tools for face the interrnet competition.  Colleges / Universities are today in the same edge of  change/challenge.

But have we as people change the way we learn ? 
The younger graduates have been taugth  what the markets and industry need from them when they are hired? 
Have they understood that today they must learn as quickly as day by day basis?
Math, physics are not the same  even sociology or marketing is not longer a Kotler's. "Four Ps"  only because social media, is changing the way of selling servicies and goods. 

So, even the formation that we got in the campus is valuable today is not enough for facing a live career not onlyto be succesful but to survive in a market whe exist thousends of. Graduates all overthe world, young, quite well prepare from prestigiuos universities and colleges where the organization can pick up and offer low salaries. But here start how the professional careers in all fields have change, but in IT how is going?  If you look -let say in Linked In. Telecomm group- in the jobs sites; you will find that is " help wanted" sign is all over the interrnet.  The trick is that all of those positions need experience here is where the graduates have a wall to climb. However what happen with the well seasoned profesaionals let say that have ten years or more well here exist two types those that like to re-learn and those that prefer to stay in a confort zone. 

To progress into more demanding position we the IT guys to "learn - forget - relearn" just a sample the temperature settings in a computer room today ASHRAE is telling us that we can use a beach garmets by the cabinets, it is not needed any more to freeze the (new 2012+) servers. This inside our minds / souls is a shock because we learnt that the IT equipment need a very cool enviroment for not mealting the ICs.  This kind of issues is changing the IT roll into the organizations' structure, because today these professional need to understand the business (IT aligment) and not only that but the selli g  and more and more the manufacturing (if goods), collecting, shipping and......processes. This is because the IT is turning into business core.We can say that the Chief Information Offficer will turn into the Chief Business Officer

Team work. -Just a line- , nobody can perform an actual task alone so this hability is a must.

From my point of view to "learn - forget - relearn" is the key to be succesful as professional in this 2013 -and beyond-

Or what do you think?

Roberto Sanchez, RCDD

Saturday, January 26, 2013

DCs' 2013 Trend #9 STANDARDS & CODES

Post 9/10. Series

Economy is just refurbishing around the world, after 2008, even still it will take two or three years more for get a reazonable growth, this year the trend is more visible -just revise the Davos annual meeting outcomes-. If everything goes ok, then the information technologies will grow again to fulfill such economics expension.  So naturally data centres will be a key system's component.

This mean that the OPERative DCs will need to comply new rules / codes / standards, beyond those  industrial best / good practices that we are used to.

Why?   Because since 2005/ 2008. The world is smaller, exist new technologies that have gave an ubiquios empowerment to all people that have a mobile in her/his hands for buying, selling, marketing, asking, communicating, entretening, ......... The world is not the same and will not remain as today as well. Assets, monies can move around the world almost at ligth speed if a data telecomm network exist wher you are.

So the states & goverments are quite worried, because a bankruptcy is easier than ever -all of we have  witnessed- no huge or large organization is "safe" so and because the internet is a "free" space that as much as they want to control it is almost imposible; it will be necessary to set a multilayer best practices to assure or try to avoid misunderstandings, error, felonies and chaos around the world.

Standarization & Codes are a good tool to in one part of the equation try to homogeneized  the OPE, CON and DES foundations. One other hand the technical innovations in all systems included in a DCs facility have pushed more and more to change the OPEration way to do things, and  the CONstruction and DESing stages have been also impacted. Developing standards and codes is a task with several faces, not only the "nice to have" or best to do; these are part also of a puzzle that all incumbents want to put into such documents; the business side is also very -sometimes- important, because those standarization bodies are full of vendors that try to push their own agenda into that developing.

So the standarization bodies around the world are developing its data centre concept and each country has had  different approaches.
          Country. Body.    Association / documents
  • Europe.  CEN.     EN 50000 series 
  • USA.     ANSI.    ASHRAE -TC 9.9; BICSI -002; NFPA; TIA-942A-
  • Japan.    JISC.      JDCC
  • México. DGN.    NMX- High Performance DC by ONNCCE/ANCE/ NYCE ;  AMERIC, IMEI

This mean that inside the countries most of the association, trades, and firms are trying to work together to find out the basic requirements to call a facility a Data centre

To find out the data centre unique document that cover all topics in a DC is not  easy; today the International Standarization Organization (ISO) has set a new subcommite into the JTC1 (a technical commitee that is a joint with the IEC)  JTC 1/ SC 39 / WG resource efficient data centres. This is the first global trend to have a  document that guide the data centre industry. 

However these  documents and the codes that each country has for OPEration / CONstruction should be taken in consideration for the investor / operator that wants to build a facility like this.

Then you must also revise that exist in each industry and market other series of documents named GOOD or / and BEST practices like

+  ITIL, HIPAA, SOX, SSA16, HIPAA. BASEL III, and many others depending on your organization's business and country law requirements, all of them must be consider for the data centre DES/CON/OPE.

Classification rating systems ( EPA, EU CoC, ASHRAE, UTI, NABERS, etc) at this moment have been written as a isolated documents so if you want or have -depend on each country's law/codes- to use them you ougth to contact such organization -almost all for profit- that will you charge for using their trade mark rating classification. This of course is your desicion.

So this 2013 the trend is to develop more documents that converge in basic ones for the data centre industry and market

Or what do you think? 

Roberto Sanchez, RCDD

Monday, January 21, 2013

DCs' 2013. Trend #8. COMMISSIONING

But is wise to have the commissioning services in a Data Centre?

Well as a ship (where was the original concept taken) before going to the sea, this activity give to the owner/investor the certainty that everything inside the building will perform as has been required by them.
Commissioning stages:
  • Planning
  • Design
  • Construction
  • Operation
  • "Retrocommissioning"
Are -depending if are ASHRAE or other entity-  the basics, the idea is to keep an eye in each stage to avoid:
  • misunderstanding
  • failures
  • over sigths
  • discretionary changes  
  • over cost
to assure that every Data Centre need has been understood by the DESigning / CONstruction / OPEration teams, here it will necessary to have a commissioner that has the knowledge, experience how the facility works and has to be operated in a day to day basis.

Commissioning is not:


Today the USGBC  has pushed a lot into this activity for commercial buildings, as a best practice is one that in Data Centres (no matter size, classification rate system, market,.....) should be used by the owner / investor; the commissioning team is hired directly by them  so they are the eyes, brains, ears of how, when, what their resources are used by the designing, construction & operation teams. They look deeply since the idea of a refurbish or new facility is just an idea until that idea is an actual data centre facility (or building)

 It adds cost?  YES, however the financial evaluation must be done by the comptrollers/financial guys in order of how much of those resources (Money, Time, Talent) will be save and best use with a commissioning team instead of having Movement, Add & Changes during the construction and operation, because since the designing the needs from the business were not taken into the executive project.

It will be great that commissioning start with the DC´s concept, however a lot of times now days the activity is started when the facility is going to be released for production (day ONE) ; this situation is not the best one, because everything have be done and it will cost (Time, Money, Talent) sometimes more than the actual cost.

Which DCs should be commissioned?  In my envision every one, they could arise the need to hire one professional or maybe a team;

What should be subject to commission?
Architecture / civil works, Automation,  Cooling, Energy, Safety, Security, IT transport systems

DES/CON  since the concept / idea is set  up to day one,
OPEration every time a MAC  is intend to do.

Whom should do?  professional with knowledge, experience in each system field with the credentials that assure that they have got both situations.

exist a commissioning methodology that can fit for each system (ASHRAE, BICSI, UTI, EU CoC etc.)

This is a BEST PRACTICE activity up to date it is NOT an standard nor a code around the globe.

or what do you think?

roberto sanchez, RCDD


Wednesday, January 16, 2013

DCs' 2013 Trend #7. BIG DATA

Post 7/10

I have wrote on this issue last year, let revise.

In México we are 112M people, exist 88M cellular phones only kids (0-7) do not have a mobile device. What can we find out from this fact?  :

a) New generatios are "borning" with a IP address or better hanging a mobile device
b) More and more people are using a data devices to communicate, not only voice but social networking, sharing information (photos, articles, jokes,......)
c) Telecomm networks can collapsing very easily due the traffic. They are growing to become this issue.
d) Organizations are aware that they need to focus in the person, marketing/selling will be for each person.
Note: just revise the APP that Facebook announced  yesterday
e). Learning will turn "on-line" more and more every year. Look into
f).  Banking is turning more and more to offer servicies via mobiles (smarthphones / tablets)
g).  Hollywood will sell to your phone/tablet  all the new digital movies. (netflix, claro, ....)

So the data is growing, growing, grow.......... Every second, but where are going all of these bits & bytes when left your smartphone's camera?   RIGTH!!   after the info travel via the ETHER all those photos, email, TXT, .....go to the data centres.

So we will see new and refurbish mission critical facilities. The data is becoming BIG because the dimension are not easy to calculate, it grows so fast that the old parameters are not longer useful to provision what a data centre should be or has.

BIG DATA can be divided by app or type of information, but in some point it will be needed to joint to be useful, so not only the process, storage in a data centre must be ready to manage this cascade of electric impulses.

BIG DATA will drive quickly to those investors to build better data centres more sustainable/energy efficiency to lowee the OPErational cost, as well to comply with the new codes & standards.

BIG DATA. needs backup and linking via the "Cloud" and so  clouding needs  several data centres.

BIG DATA not is only a matter of sizing but type as well (photos, records, assests, txt, banking accounts, chats,........) each new innovation on industries & markets arise new APPs that need space in data centres floor.

So BIG DATA. Arrived to stay, we as mission critical facilities people will live with it not only in the  near future but forever.

But what do you think?

Roberto Sanchez, RCDD

Sunday, January 13, 2013

DCs´2013 Trend #6 TRAINING

Five years ago I read in AFCOM ppt that in few years all those professionals that have born during 50´s will retire; at this time that prediction is becoming more and more true; those that had taugth how to operate , construct & design the mission critical facilities are less & less in the field.

In the same five years the technolohgy has become an astonishing fall of new concepts, metrics, equipments and have pushed us to forget, learn, forget & RE-learn. Nothing in the human kind culture is moving so fast than the Data/Digital/Telecom world.

But do we have change at the same pace?

how many of us are sitill using a notebook -paper one-  for writing with a pen / pencil?;
how many of us are still using the same PC/Laptop/Notebook instead of a tablet ?
how many of us are still using a cel phne not a Smart Phone?
how many of us are still using a car that only burn petrol to move instead fuel cell or electricity?
how many of us are still using a land line as main business communication contact?
how many of us are using only e-mail instead social networking?
how many of us have not take a course in
how many of us still thinks that climate change is a complot from ....whatever? 
and, so, so, so,.........
 Yes, five years have change a lot of our economic, social, educational, political, enviromental perception of  the real world. But how many of us are trying to understand, that data centres are the location where most of the change are taking place in this very moment. have we change the way that we learn as apprentice of this new trends?

Today in the DC´s educational market we can find several offers from several institutions, associations, manufactures, consulting firm like AFCOM, BICSI, CISCO, CNet, Data Center Dynamics, Emerson,  ICOR, IDCP, Scheider Electric, HP, IBM,  INE, UIA, UNAM,  UTI, .........

Note: Of course there are those tranings that are devoted to a certain piece of equipment, to operate, configurate even fix them. But those should been (price / time / material / instructors) offer by the equipment (HVAC, Networkin, cabling, CCTV, supression, etc.) vendors since, they have made an offer to sell you their stuff. 

You can find several types of courses, those focused in OPEration, some in CONstruction and a lot in DESigning; as well exists different schemes that give you paths to enhace your knowledge in each one of those fields, some biased in classification programs, other more in availability / redundancy design, other just in cabling or networking.

Is it difficult to find which vendor give the better education?
Yes, at this moment beacuse each organization set their own course curricula as their experience drove,so  it is quite hard to find the best that fit your needs.

However my advise is:
  1. to set clearly what are you wnat to get from training: knowledge, practice, hands-on, information, then
  2. to revise each training offer at least

  • Knowledge goals (what you should know AFTER you went into the class
  • Teaching methodologies (On-line, lecture, workshop, symposium, panel,.......) hybrid
  • Time (in class, on -line,  on the job,.....) you need to assign to learn.
  • Material (on line, manual, excercises,.....) quality, dimension.
  • Trainers´ experience  (teaching, designing, contructing, operating data centres)
  • Language (english , your mother tongue,....) are you loosing value with a translation?
  • Location  (far, close from home/job) time/cost to invest if the training is in other country, city
  • DC´s industry good credit (ask your pair that have taken the one you are evaluating)
    3. Set enough resorces:
  • Talent  (who will take the training, who will back up her/his activities)
  • Time , training is a time consuming asset. you have to assign enough time for those that will learn something new or RElearn something old.
  • Money; pricing  this is an important issue to evaluate against all the benefits that you must get from the investment. these course can go from 1.5-6 K  USD per course per pupil.

Now training is not a luxury asset in Data Centre industry / market, it is ciompulsory that your staff understand waht is happening in this business, if you want that your hardware / software and facilities investment give the revenue that has been planned, foremost  to have an efficent operation, the people have to know to deal with energy efficency, downtime planning, continuity business management, air flow, UPS, structured cabling, security, safety, cleaning,......and  alot of more and more topics that a mision critical facility involves everyday in the operation.

 But what do you think?

Roberto Sanchez, RCDD

Thursday, January 10, 2013

DC´s 2013 Trend #5 MODULAR DCs


Post  5/10

I have post last year on this topic , so I will add other issues.

Modular data centres will be deploy more and more  because

* A need of flexibility to grow as soon as the organization´s business demands

* Better deployment´s cost and time response  (10-12 weeks for delivering to the site if you have PRE- prepared)

* Controlled energy efficiency, this because you can standardize the cooling/energy equipment, servers type and so OPE cost can be optimized.

So modular do not mean only a container but a space availability in a DC´s campus, with all the pathways and piping ready to connect as the modular building is in place. Of course it is possible to build a new computer´s hall / room, as always.

The other main issue is that those computer hall / room will be no greater that 500 sq mts or  150 -170 cabinets per room.

So a DC can grow easily, supplying energy / cooling with a better segmentation of which kind of equipment (computing / storing / connectivity) is going to deploy; the flooring type (with or without raised floor) with cabling -electrical,telecomm- cabinets (beneath or overhead), rows containerized (cold or hot);  fire detection / suppression technologies: very early, inside cabinets, just mist water, hypoxia, etc. and security (low/med/high) depending on each computer room if you are a Cloud (host/COLO); private, government, military, finance, or what ever kind of end user.

All of these depending on your organization´s needs & response to get the Business Continuity under the GOVERNANCE, RISK, COMPLIANCE features that each organization needs to keep its operation going on.

So this global trend is quite interesting to follow and if you are going to invest in a DCs refurbishment or a new construction my suggestion is that you ougth to evaluate if a modular DCs is good in the perspective of OPEration - CONstruction - DESign.

Keep an eye on this  alternative for your DC business.

But what do you think? Roberto Sanchez, RCDD Mexico

Tuesday, January 8, 2013


Post 4/10 series
Well as we see in Trend #3   Energy Efficiency  worst system inside in a DC  is Cooling , the task is to reduce the need for freezing the IT equipment.  Manufacures today deliver equipment that can work in mid 30°C and ASHRAE has released new temperature & humidity parameter, so is it easy we can turn up the temperature can´t we?

Well yes but NOT, why ?
Because it is true with the NEW equipment we can set higher set point in our computer room, however in a common DC exist several IT equipment "generations"  and those that are "old" (4-6 years) can not perform their task in higher temperature. SO what can be done?
Well the technologists today advise us to "segregate" thos equipment and set classes of them. How? well with differentiation - temp & humidity- their place inside a Data centre.  So some facilities are today prepare to separate those equipment with different temp&humidity features, but always each DC has a set of characteristics that are not equal to other one.

So the DC´s operator must find out if they can separate the IT eqipmen in different halls / rooms or need to separete with containeraized solution; cabinet per cabinet or row per row; these solution can help to solve the challenge to most of actual DCs.

But what if you are to plan a new one, you must ask yourself if this facility will be a Cloud (Colo /host), private, goverment, or.....? what ever you find out regarding your busines you will have to analyse IF you are going to buy a full set of new IT equipment (computing /storing /telecomm)  if so -that is VERY RARE- you will be able to set almost all kind of Energy Efficiency cooling techniques & technologies.

However what if you can not afford all new equipment (or your bizz is COLO /Host)? well the a a very good technology expert team has to be set BEFORE a drawing is on the screen.  because in this case your team will have to understand the very new alternatives to cool a DC

  • In row
  • Air /water side economizer
  • Entalpy solutions (like Tokio Cooling or so)
  • Passive cooling 
  • NON raised floor 
  • Aisles containment (hot / cold) 
  • liquid direct INTO the servers
  • direct FREE air to the computing room
  • cooling tower
  • etc, etc, etc.
 And which one your project MUST use, one, two several none of them?

This is a very INITIAL decision when you are going to design a facility, and of course this one must be taken when all the designing team understand what YOU (operartor/investor/project owner) the organization that will set the money NEED / WANT.

Why because any decision come from the OPEration / Availability / Business impact that you as DC´s owner /operator  have to comply in a certain market or industry.

Of course I like those technologies that give us sstainability and Energy Efficiency, however exist people that DO NOT like to be aware on PV solar cells or sea Tide to generate energy and mantain working the cooling equipment, this is like when you set your home concept. with or without chimmeny, swimming pool, two or one floor.

This is a human´s decisions of course we use the business sense to make them but I have witnessed a lot of decison that go green because a brand or just financial issues, not technical nor sustainable nor energy effiency.In mid 80´s in mexico we have a saying..." NOBODY could be fired if buys IBM´s stuff"  and really works.

So which technology should we use in our DCs; my opinion is that, the designing team must evaluate every side of the equation each time, each project, each customer. What is good for a financial organization, maybe will take out from bsines to a reatil one.

But what is your opinion? 

roberto sanchez, RCDD


Sunday, January 6, 2013

DCs¨2013 Trend #3 Energy Efficiency

As all of us have seen tha last 4-5 years around the globe the energy efficiency has become a very strong trend, around the building industry not only for the climate change ( season, artic´s ice  mealting, big storms,...) but because the operational costs.

Data Centres need electricity huge amount of it, to be on; and with the BIG DATA and mobile devices trends the processing / storaging / connectivity  are requiring more and more energy. So the DCs location is a very important issue to consider, not only to choose in for building them , but to get afterwards the facility is running the supply growth that these building always need.

Energy quality and availability are of course the other face of the coin, in europe or USA the supply is quite good during 8760hs per year, however DCs are need  all over the world and a lot of them are located far -far away- from those kind of energy realiable quality sources, but still they must exist there. This situation can be solve with self generation energy via different ways -fossil fuel or sustainable: geothermal, tide, fuel cell, wind,among others .....) so the economics arise as the decision driver to consider.

In some countries -like México- more than 80% of the generation is made with fossil fuels and other countries -France & Germany- with quite stressing generation like nuclear one.  Others like Costa Rica & Colombia are more on green sources - some issues with volcanos & narcotics-  It is not easy then to find a location with the best energy source, so where we choose to build and keep running one will need to be a nergy efficient location; which systmes are the worst eating energy ones?

No trouble to choose, COOLING is the worst; but why, well because the amount of cooling depends on the IT equipment age; new equipment can run in an WARM enviroment  ( 25°C+)  but it is very costly to change all of them at once in any DC facility, then the ASHRAE new temperatura & humidity parameters will take few years -depending on each DC- to be change in every DC, but you can be sure in the next eigth years we will need a short instead a pullover to use when we enter in a computer room.

Then what can do in the mean time 2-4 years depending on our IT churn?

Well my advise is to:

a)  Measure your DC´s efficency, this can be done with TGG´s metrics (PUE, CUE, WUE, and so) or your own building country reglation.

b) Look deeply in what the EU CoC, TGG, UTI  have set as Best Practices to reduce the amount of waste Cooling, some of the as cheap as few dollars in each cabinet -closing air breaches- and other as costly as active containment -like IN Row solution- or stressing  -electrical / telecomm overhead change to free under raised floor space-

c) set a plan and allocate enough resources (Talent, Money, Time) to get  a real benefit on what you are investing in a certain time frame.

All of them need a very detailed plan, program and budget  to solve several issues.

There is NOT:
  •  a single magic solution, -sealing, containment, .....-
  •  a cheap one -nothing is free-
  •  easy one -most of them need to be set in LIVE operation-
But the good news are that all of them will enhace you energy efficiency:
  • reducing the utility bill
  • giving you spare energy to grow your business.
  • recognizing your organizationas social responsible enterprise 

Of course I am a devoted to get the most efficent  energy -not only in DC- inside building industry operation with sustainable energy generation; I bet you that invest in enhacing your effiency you will be paid in the business. It is a very good investment for the years to come.

But please share what do you think

Roberto Sánchez, RCDD

Friday, January 4, 2013

DCs´ 2013 Trend #2 Compliance

This is the 2 / 10 my trends for 2013

COMPLIANCE  Up to date the organizations globally are more and more under the scrutiny of the law in every country, so the information that all of those are dealing, processing, storaging and trasmmiting has became the most important asset in the business world.

Money is not loger a piece of metal or paper, the huge amounts are just "ones & zeros"  electricity, that DO NOT exist -we can feel it but we can not hold it- so the economy worldwide realys on what the apps says they have in the registers.  A funny situation in the g´old days the gold bar keep the confidence on what a paper or a coin has a value.

So contracts, taxes, shipments, purchase orders, payments,wire transfer, and on on, and on. are repr4esented by those electrical binary impulses. Then all the stuff & people that are in contact with such tresure have to COMPLY with.....?

SOX, BASILEA III, HIPAA, CNBV, and a bunch of world wide codes, standards, good / best practices, auditing,......have been developed and are enforcing around.

In this world the facilities that keep such treasure safely are the data centres around, so it is reasonable that not only the APPs, software, operational procedures have to comply such documentation, but also the facilities infraestructure

  • Architecture / civil works
  • Automation
  • Cooling
  • Energy
  • Safety
  • Security
  • IT transport
  • Internal transport

At this moment exist more than 100 different documents that are related on how a data centre facility has to be:  DESing, CONstruct & OPErate -see my  Comparative Table DC´s Codes & Standards-; but they  are just referred to a part of that kind of facilities.  When you want to find out Cooling you revise the ASHRAE documents, but if you want to see Safety issues you ask for NFPA´s documents.

ISO  is starting to try to get togheter most of such sytems with a clear sustaianable / energy efficency focus in the JTC1 SC39, however the optical differences among countries / manufactures will take some time to solve the DC facilities´ systems puzzle. And of course in each country this standard(s) will be take partially due the commercial / technical / economic countries´ differences.

So why I say that COMPLIANCE is a key trend in 2013? Quite easy beacuse the money; the financial markets must will comply with BASEL III;  most of the countries will need to homologue their auditing, operational processes; this will push to banking, insurance, financial entities to upgrade and  enhance their own facilities where the data centre is the facility host.

 So more and more we will see in our countries how the COMPLIANCE market will grow.

Or which is your opinion?

roberto sanchez, RCDD

Wednesday, January 2, 2013

DC's. 2013 trend # 1. Mobile Devices

We are going to discuss these ten trends for mission critical facilities in 2013

1. MOBILE devices (smartphones/tablets)  are pushing the data into the users hands.
This mean that all the photos, payments, chats, emails, are needing more and more processing / storage in the cloud, so DCs are a must to fulfill these matter.

These devices have taken our lives, today modern societies uses the smartphones , tablets as daily basis tools, not only to post in facebook or tweeter but to make business, it is a fact that in the next few years these stuff will become:

-  Access to direct / personal marketing, 

- Payment media not only to transfer "e-money" but to pay a refreshment or parking.  Banking is looking to use more and more them as a mobile branches.

- e learning. Will have an explosion in the tablets to be ubiquitous, so more formation will be reach by everyone in a personal scheduling manner. For enterprise this will help to overcome the training to perform better their activities. Universities will use more and more (like Coursera) as direct and personal learning.

- BYOD    These devices are a personal stuff, you like you Galaxy or Iphone over a Nokia or  RIM.  Equipment, you feel comfortable with the "Apps" , so the organization will have to work very hard to accommodate all of them (or part) so the organization's information security will have to be enhance and the DCs are becoming a place to open the business mobility.

- Mobile shopping. More convenient, less uncomfortable, easier, direct payment, more options -same place/anyplace- ?    ALL of them and more, the customers like to find and understand better when they buy technology - with actual demos- , white goods, and so on. Of course clothing and food -some of them- will remain as a presence buy.

Just to find out how this trend is pushing, in Mexico we are 115 million, up date   exist at least. 88M. Cellular phones, so our  market has embrace the technology.

These devices are the KEY to open the world.

Or what do you think?

Roberto Sanchez, RCDD