"Digital Business Transformation -DBT- is Organizational Change through the use
of Digital Technologies and Business Models to Improve Performance" -Cisco-
"Customer Experience (CX) is the product of an interaction between an organization and a customer over the duration of their relationship" -Wikipedia-
Envision on what the business should be in the NEAR future pass trough organizational change; the foundation of DBT is organizational change, related to people, processes, strategies, structures, and competitive dynamics, is where most of the challenges and opportunities reside. Ubiquity -mobile- presence is other issue to consider in DBT.
Data Centres are among all of these business themes because everything needs and will need Data gathering (IoT), BIG DATA, Data analysis, Cloud and DCs to storage, transmission and computation. This DBT is pushing not only the change in the enterprises but in the DC´s industry with mobile and small DCs to give the rigth solutions to this business demand.
DBT is a trend that is impacting our industry and will keep doing
Or what do you think?
roberto sanchez, PE, RCDD, CxA